Tuesday, August 14, 2018

The Eye Care Center is pleased to offer the convenience of an online patient portal for all our Canandaigua, Newark or Geneva patients.  Patients can use this easy-to-use online portal to communicate electronically with our staff and doctors, update medical records, ask questions and request medication refills.

“We are pleased to offer this interactive tool for our patients providing the secure 24/7 online access patients today expect,” said Vicki Pratt, clinical administrator, The Eye Care Center.   “We encourage our patients to set up an account and see how easy it is to send us non-urgent questions, update medical information and request appointments.”

The Eye Care Center portal can be accessed by clicking on the icon via the home page on the website or clicking on patient portal on the For Patient tab.

Through the portal you can update your health information, check-in for appointments, see office visit notes, review patient education from your provider, request medication refills and copies of eye glass prescriptions, maintain your demographic and insurance information, make online payments, communicate with our providers and staff through secure messaging and so much more! See the FAQ below for more information


Patient Portal FAQ for Patients

We are happy to answer your questions about how our patient portal works and how you can use this convenient, easy-to-use tool.  Here are a few frequently asked questions about Patient Portal and its usage.

How can I access the Patient Portal?

You can create and activate your patient portal account right at this link:  You can access the Patient Portal from the For Patients drop down menu on our webpage HOME page or via the icon on the bottom of our home page as well:

Who should I contact if I have trouble logging in to the portal?

Please contact our Canandaigua office at 585 394 2020 and a team member will be happy to walk you through creating your account and logging in.

What can I do with Patient Portal?

Our Patient Portal is an effective way to streamline your communication with The Eye Care doctors and staff. You will now be able to do the following all in Patient Portal:

  • Ask a medical question

  • Receive your summary of health data

  • Access and update your medical history

  • Read and respond to messages sent from your doctor’s office

  • Request medication refills and optical prescriptions

  • Request an appointment

Will my doctor’s office respond to me immediately in Patient Portal? 

While we try and respond to all requests as fast as we can, please allow the office team two business days to respond to your requests to ensure all your needs are met effectively. The Patient Portal should not be used for urgent matters or emergencies. 

When I send a message through the portal, who does it go?

Your messages go to an Eye Care Center team member who will address your needs and respond to your request through the Patient Portal. Please allow two business days for a team member to respond to your request.

How do I know if there is a message waiting for me in the portal?

You will receive an email at your email address associated with your Portal Account. The email will not contain any private health information, it will simply state that a message is waiting for you the patient in the portal. The email will say that it is from “The Eye Care Center.”

Can I send an email directly to my doctor’s office?

In order to secure your privacy, our offices only communicate electronically through the Patient Portal. Patient Portal is a secure messaging system that prevents any of your information to be compromised. If you have any questions about this policy, please contact us.

Can I message my physician directly on Patient Portal? 

The messages and requests you send on Patient Portal go directly to a team member at The Eye Care Center.  They will then process your request; forwarding it to the appropriate staff member or doctor and get back to you within two business days.

What if I have an emergency? Should I message my doctor on Patient Portal?

No. If you have an emergent health concern or need, please call our office directly or dial   9-1-1 or visit your nearest emergency room.

If I forget my password can I reset it without calling my doctor’s office? 

Yes.  There is a link on the login page that will allow you to reset your password and login name.

What if I still have questions? 
Please contact our Canandaigua office at 585 394 2020 and a team member will assist you.