I first went to The ECC in the fall of 2022, diagnosed with a torn retina. Over the course of several months, Dr. Piper performed laser surgery to repair the retina. I just returned from my annual follow up appointment. If possible, I would give this practice ten stars. Not only do I have unfailing trust in the expertise and skills of Dr. Piper, but each associate I have encountered in my many visits has treated me with courtesy, respect, and a genuine caring demeanor. I often ask the associates how they like working at The ECC and the universal response is, "I love it!!" I think that says it all. If you are seeking a provider of eye care, look no further. My Highest Recommendation.
Upon arriving for my appt. I was greeted immediately by a friendly receptionist. He took down all my information and was super nice as well as knowledgeable. After a short wait, I was taken into one of the inner offices where yet another person was to assist me by asking me questions and do some minor testing. Again, he was nice and addressed all my concerns. Then, Laura Dugo came in. I had met her many years ago when she worked at Visionworks in Geneva. She is not only exceptional at what she does but very kind and attentive. I knew I was one of her last patients for the day and yet she didn't rush through anything. She was thorough and explained everything in terms that I could understand. The check out process was easy and quick. I appreciate the fact that all who worked there were so genuinely friendly. It made my visit a very pleasant one. I would definitely recommend The Eye Care Center in Geneva. Now, if only I could get my husband to go there and have his eyes checked out. lol
All the staff, from the front desk, to Dr, and ending with glass fittings, were kind, patient, and answered all my questions. I would highly recommend!
I had both my cataract surgeries done by Dr. Hwang and couldn't be happier about the care and results. The staff is great! It's comforting to know we have such a great Eye Care Center in our area.
The staff and Doctor were great as always. A pleasure to come here every year
Great office, medical personnel and staff. Highly recommend this practice.
I have been going here for 18 years, and in that time, I have NEVER had a problem. The staff here is way beyond great, professional, knowledgeable, and personable, they go out of their way to ,make you feel welcomed, from the time you check in to the time you leave.
I found myself caught in no man's land between Eye Med and MVP Insurance on a reimbursement matter. I went to the Eye Care Center for assistance in breaking the stalemate. A lady, I believe her name was Rebecca, proved to be not only knowledgeable but went the extra mile to be helpful as well. After looking at the various pieces of paper that I had received from MVP she said, "I think I know what the problem is", called an associate to confirm her theory and to solicit new paperwork with different "coding" that I needed. Rebecca then asked if I would like her to complete everything on a new form that I had to complete and resubmit. I of course took her up on her gracious offer. She then proceeded to complete everything on that form for me except my name and address. Within fifteen minutes of walking into the Eye Care Center with a problem, I was walking out with the paperwork necessary to resolve the matter. And thanks to Rebecca, all I was left to do was add my name and address on one form.
I had my yearly check-up at ECC in Canandaigua today and as usual, experienced nothing but the greatest care from all technicians (Emma and Mike I believe) and physician (Dr. Ceravolo). No matter how busy the office was today, when I was in a room with each of those 3 incredible professionals, I was the center of attention and care! At no time did I feel hurried so they could get to the next patient. All my questions and concerns were answered respectfully and with appropriate detail. Every aspect of the office was impeccable and every member buzzed about with great energy and smiles. I know I received the best eye care possible and I am grateful for it and those who took care of me today! Many thanks!!
Most people have cataract surgery and are wearing new glasses or no glasses within a few weeks. Unfortunately, that was not my experience. My eyes score in the first percentile for size. Dr Hindman told me right from the start that there would be swelling, potentially lots. And there was. Dr. Hindman walked me through every step of the surgery and recovery. She is patient and thorough. She explains procedures and options clearly. She is an extremely accomplished doctor and I think she is the best! Thank you, Dr. Hindman.
While all of the drs. at The Eye Care Center are the best, special appreciation to Dr. Hwang. Dr. Hwang diagnosed my daughter with Glaucoma a few years ago. He has been treating her and taking the best care of her since then. She is doing very well because he truly cares. This was after paying another vision care office an extra $40.00 to be tested for glaucoma etc. which was not found, only to be told she has “boring old eye balls”…. Dr. Hwang performed my cataract surgery a few years ago — and I am doing very well. Many thanks!
I just want to thank all the staff for their expertise and kindness in making my cataract surgery (for both eyes) the best experience possible. I can see better than I ever expected (being able to drive without my contacts or glasses!). The original pre-surgery exam was seamless, and the surgery itself as low-stress as possible, thanks to the expert and attentive staff.
Love Dr. Rothstein. She did an excellent job fixing my eyelid. I highly recommend her.
My eyelid surgery experience was excellent. The intake appt. was very efficient and Dr. Rothstein addressed my concerns about having the procedure. I wear scleral lenses to treat severe dry eyes. Kathy, the Patient Services Coordinator, made the arrangements and kept me informed of preparations pre-procedure. I just had my final post-op exam and have healed nicely. No adverse effect on my dry eyes! So happy that I decided to make the short trip from Rochester to benefit from Dr. Rothstein's superb expertise.
I recently had my eyelids lifted as it was difficult to read. Dr. Rothstein did the surgery. It is amazing! I have no difficulty in doing anything now. Have had many compliments on how even my eyes are . I am so pleased with Dr. Rothstein. She is wonderful, pleasant, excellent at her work. I would recommend her to everyone. I have been a patient of the Eye Care Center for 25 yrs. & recommend it to everyone.
Dr. Hindman recently performed cataract surgery on both of my eyes (2 weeks apart). She and her team were so professional and friendly and I had no apprehension going for the surgery. The procedure itself is no more than 10-15 minutes and Dr Hindman explained what she was doing thru out. I had a wonderful experience with them all and I couldn’t be happier with the results. I can see clearly now 🎶 I’ve set up an appointment to see Dr Rothstein regarding eyelid surgery and would recommend the Eye Care Center to anyone.
Dr Hwang recently performed a tricky cataract/scar tissue surgery on an eye having previously had a vitrectomy and retina repair. He was immensely patient with all my questions and anxiety. He did an excellent job on my eye and I highly recommend him!
I recently had cataract surgery on both eyes performed by Dr. Hwang at the Canandaigua location with follow up in the Geneva location. Everyone was friendly and professional during the entire process. All of my questions and concerns were addressed professionally. I recommend The Eye Care Center to anyone needing eye care.
It was a wonderful experience. The staff that gave me the best attention concerning my upcoming surgery ( Both eyes ) with Cataracts. Follow ups after surgeries was excellent. To sum it up - "They Care"!
Dr. Rothstein recently did eyelid surgery for my upper eyelids. I am very pleased with the entire process including all of the staff from the check in process, to billing, to check out! But mostly I'm extremely pleased with the professional care I received from Dr. Rothstein. She explained everything throughout the process. And now I can see so much better and my eyelids are even!!! Thanks to all of you at the Eye Care Center!