Billing hours: Mon-Friday 8:30-4:30
Phone: 585-394-2020, ext. 1867

Accepted Insurance Policies

The Eye Care Center currently participates with all of the following insurance plans:

  • Aetna (including Aetna Signature, Mailhandlers Benefit Plan, Meritain, NY Signature, Student Health)
  • Aetna Medicare Advantage
  • Blue Choice Option (Excellus)
  • Child Health Plus (Excellus)
  • Empire Plan (NY State) (no routine services)
  • Excellus BCBS
  • Federal Blue Shield (no FEP Vision)
  • Independent Health (non-HMO, non-Medicare, non-Medicaid, non-NYSHIP)
  • Lifetime Benefit Solutions (formerly EBS-RMSCO)
  • Medicare/Blue Choice and Medicare/Blue PPO
  • Medicare & Railroad Medicare (no optical)
  • MVP Healthcare (commercial & Medicare plans; non-participating provider with EyeMed)
  • MVP Medicaid Managed Care (formerly Option) (no routine and optical coverage)
  • MVP Child Health Plus (no optical coverage)
  • MVP Essential (no routine and optical coverage)
  • Nova Healthcare Administrators
  • NYS Medicaid – Established patients/currently not accepting new patients (no optical coverage)
  • UMR (United Medical Resources, Inc., formerly POMCO)
  • United Healthcare (commercial & Medicare plans, including Oxford Health; non-participating provider with Spectera Vision)
  • United Healthcare Community Plan (no routine exam/no eyewear coverage)
  • United Healthcare Dual Complete (established patients only; non-participating provider with March Vision)
  • Univera Traditional (non-HMO plans)
  • Workers Compensation & MVA (no optical coverage) (no Federal Employee Workers Compensation)

Insurance Not Accepted

Some of the common insurance plans The Eye Care Center is not participating with include: ElderONE, Elderplan, Fidelis, WellCare, and Your Care health plans. If your insurance is not listed in either of the lists above, or if you have questions, please contact us at 585-394-2020 and ask for the Billing Department. If you prefer, please send us a message.

Patients With Health Insurance

If you have one of the plans listed above and provide us with accurate information, our team will bill your insurance company for you. When you visit, please pay any applicable co-payment, co-insurance, or deductible amounts. Once payment has been received from your insurance, you will be billed any remaining portion of your charges. Every effort will be made to collect benefits from your insurance carrier. If your insurance denies your claim, please call them directly to determine why your claim denied and if the denial is accurate. If you overpay, you will be refunded as soon as possible. If you have health insurance not listed above, we may be able to still submit a claim for you, but you will need to pay for your visit in advance. If your plan does not have out-of-network coverage, your visit will need to be paid in full.

Patients Without Health Insurance

If you do not have health insurance, payment will be required in full for all routine services at the time of your visit. If you require medical or diagnostic care, at least partial payment will be due, with an arranged plan. If you require emergency care and cannot pay at the time of service, our financial counselor will work with you to coordinate a payment plan.