You can now set up a convenient, online patient account that is available to you, anytime day or night. With this easy-to-use online portal, you can communicate electronically with staff and doctors, ask questions, and request medication refills.
You can also update your health information, see office visit notes, review patient education from your provider, request copies of eye glass prescriptions, maintain your demographic and insurance information, make online payments, and more! See the FAQ below for more information.
Simply click on "Patient Portal" on the left and then log in.
If you need a login code, however, please click here to contact us.
Patient Portal FAQ for Patients
Here are a few frequently asked questions about convenient, easy-to-use, Patient Portal.
How can I access the Patient Portal?
You can create and activate your patient portal account here.
Who should I contact if I have trouble logging in to the portal?
Please contact us at 585 394 2020 and a team member will be happy to walk you through creating your account and logging in.
What can I do with Patient Portal?
The Patient Portal is an effective way to streamline your communication with The Eye Care doctors and staff. You will now be able to do the following all in Patient Portal:
- Ask a medical question
- Receive your summary of health data
- Access and update your medical history
- Read and respond to messages sent from your doctor’s office
- Request medication refills and optical prescriptions
- Request an appointment
Will my doctor’s office respond to me immediately in Patient Portal?
The Patient Portal should not be used for urgent matters or emergencies. While our team works to respond to requests as fast as possible, please allow two business days to respond to your requests.
When I send a message through the portal, who does it go?
Your messages go to a team member at The Eye Care Center who will address your needs and respond to your request through the Patient Portal.
How do I know if there is a message waiting for me in the portal?
You will receive an email at your email address associated with your Portal Account. The email will not contain any private health information, it will simply state that a message is waiting for you in the portal. The email will say that it is from “The Eye Care Center.”
Can I message my physician directly on Patient Portal?
The messages and requests you send on Patient Portal go directly to a team member at The Eye Care Center. This individual will then process your request; forwarding it to the appropriate staff member or doctor. A team member will get back to you within two business days.
What if I have an emergency? Should I message my doctor on Patient Portal?
No. If you have an urgent health concern or need, please call our office directly, dial 9-1-1, or visit your nearest emergency room.
If I forget my password, can I reset it without calling my doctor’s office?
Yes. There is a link on the login page that will allow you to reset your password and login name.
What if I still have questions?
Please contact the office at 585-394-2020 and a team member will assist you.
